I'm just too tired and too busy to learn something new so I'll live and die with the changes. Degraded functionality and degraded support. Last year I was told I had a corrupt file which was not able to be fixed so now I have less functionality and they don't care to help.Īround 2012 I had a similar issue with a corrupt.
You end up spending, literally, hours on the phone solving a problem that should take 10 minutes tops. If you are thinking of switching to QuickBooks from either another software program, are currently doing your books manually, or need to upgrade because QuickBooks 2014 will 'sunset or be retired' by then you can purchase QuickBooks 2017 via this link on our website right now. The best they can do is enter your problem into their computer and follow the prompts. Now I'm stuck using this software that I have over a decade of experience with and it is being degraded by the year while the price goes up.Ĭustomer support consists of using their call back system (actually pretty quick) where you get to talk to someone in the Philippines who has no accounting knowledge.
To continue working on a supported version of QuickBooks, you will need to upgrade to the current version which is always advisable anyway, to take advantage of the latest features and functionality. Any day, your IT professional will likely upgrade you to Windows 10. The reason I say look elsewhere is because I've gone "all in" with Intuit including using their payroll system because it integrates fairly easily (but not as good as a couple of years ago). In summary, QuickBooks 2014 and older are not officially supported by Intuit.